Customer feedback is our pulse on reality. We love the valuable customer input received during our Customer visits as well as the valuable input provided during our annual customer satisfaction studies. We listen, learn, improve, and grow because of your help.
The more our industry consolidates, the bigger our competitors become. But at C.L. Smith we’ll never forget where we came from, who we work for, or why we’re here. There’s still a place for a can-do company where you come first—we make your challenges ours and fight to the end for the right solution!
Below are some testimonials received which help us stay on point — C.L. Smith will not let you down.
“No matter how much research you do on a company, you’ll never know if they can truly deliver until you write the first P.O.—It’s the moment of truth. C. L. Smith really cares about us—if there’s ever an issue, there’s always a plan of action and it goes very smoothly. We’re very picky about our bottles and the service we receive. C.L. Smith’s bedside manner is perfect.” — Chris, Purchasing Manager, Chemical Company
“I get value – you stock my products, hold my pricing, guarantee product availability and resolve problems quickly.” — Todd, Sourcing Manager
“When there’s an issue, C.L. Smith is on it right away and doesn’t stop until it’s fixed! Because they’re a smaller company, they’re better to work with—always just a phone call away.”— Brenda, Director of Purchasing, Industrial Chemical
“When I made the move to HAZPlus®, you provided a better design and you took a lot of cost out of the process.” — Scott, President, Cleaning Products Co.
“C.L. Smith offers me the best of both worlds…Distributor and Manufacturer at the same time.” — Tom, Sourcing Director, Personal Care Co.
“We like that you’re more flexible and not constrained by big “corporate policy.” “ — Tom, President, Food Packaging Co.
“The start-up costs for a new product are substantial—and we need a partner who will help share in those costs during the testing phase. Not every company is willing to share in that investment, But C.L. Smith will. In addition, they have great quality controls, the latest technology, and a thorough inspection process. The customer service is excellent.” – Bill, Supply Chain Manager, Consumer Packaging Co.
“You’re always competitive…a very good price for value relationship.” — Chuck, Site Manager, Industrial Construction
“…due to the inability to find a resource for the manufacture, the value savings, and unparalleled efficiency and competency, I believe that utilizing CL Smith’s is without a doubt critical for the success of our project.”
— Kevin, NASA Contractor, Pyrotechnics Division
“C.L. Smith is the poster child for Customer Service” — Kevin, Paint & Coatings Industry